Shipping & Returns
SHIPPING
We aim for safe, fast delivery on every order. Estimated delivery after dispatch is 2–5 business days with standard shipping and 1–3 business days with expedited shipping. These are estimates, not guarantees; your delivery options and costs are shown at checkout. Full details are in our Shipping policy.
Once your item/s have been dispatched you should receive a delivery notification email. Sometimes this can be found in your junk/spam folders, if you can't see it in your inbox, please check these.
Please be aware, once an order has been placed and processed it is very difficult to make changes to that order. Please make sure the delivery details you enter at checkout are correct before clicking proceed.
If you have any shipping questions please don't hesitate to contact us.
RETURNS
We understand that sometimes products need to be returned. Whether your item is damaged or is no longer required, we can help you out.
If you're not satisfied with your order within 30 days, you may return it to us.
To complete your return, we require a receipt or proof of purchase.
In the case of a return:
- Please contact us hello@craft-resin.co.uk
- We will email you a Return Authorization Form to fill out and attach to your return.
- For a change-of-mind return, the return shipping is paid by the customer. If your item arrived damaged, defective or incorrect, we cover the return shipping and the replacement.
- If you unpack your product and find it damaged, defective or incorrect, please contact us within 48 hours of delivery with your order number and photos, so that we can arrange a free replacement.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@craft-resin.co.uk
Helpful Links
Need more help? These useful pages can guide you to support, safety information, FAQs and order-related details