Shipping policy

 

Craft Resin – Shipping Policy

Effective Date: 15.02.2026

This Shipping Policy applies to all orders placed within the United Kingdom through Craft Resin websites, Amazon storefronts, and other authorised sales channels.

1. Order Processing

  • Orders are processed Monday–Friday, excluding UK bank holidays.

  • Orders placed before 12:00 PM (local warehouse time) are typically processed the same business day.

  • Orders placed after 12:00 PM may be processed the next business day.

  • During peak seasons or promotional periods, processing times may extend to 1–3 business days.

Processing time is separate from shipping transit time.

2. Shipping Methods & Delivery Times

We use trusted carriers including Royal Mail, FedEx, UPS and Amazon Fulfilment.

Estimated delivery times:

  • Standard Shipping: 2–5 business days

  • Expedited Shipping: 1–3 business days

  • Priority/Next-Day Shipping: 1 business day (where available)

Delivery timeframes are estimates only and are not guaranteed unless explicitly stated at checkout.

Craft Resin is not responsible for carrier delays caused by weather, natural disasters, strikes, customs inspections, or other events outside our control.

3. Shipping Charges

  • Shipping costs are calculated at checkout based on weight, destination, and selected service.

  • Free shipping promotions apply only when clearly stated and may be subject to minimum order thresholds.

  • Expedited and priority services are charged at the customer’s expense.

4. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Craft Resin is not responsible for:

  • Incorrect addresses provided at checkout

  • Failed delivery attempts

  • Orders marked “Delivered” by the carrier

  • Lost packages due to address errors

If an order is returned due to an incorrect address, the customer is responsible for reshipping fees.

Address changes cannot be guaranteed once an order has been processed.

5. Delivery Confirmation & Risk of Loss

Once an order is marked as delivered by the carrier, responsibility transfers to the customer.

If a package is marked delivered but cannot be located:

  1. Check around the delivery location.

  2. Contact the carrier directly.

  3. Contact neighbours or building management.

  4. Wait 24 hours (some packages are scanned early).

Craft Resin will assist in filing a carrier claim when applicable but does not guarantee replacement or refund for packages confirmed as delivered.

6. Damaged Shipments

If your package arrives damaged:

  • Do not discard the packaging.

  • Take clear photos of:

    • Outer packaging

    • Inner packaging

    • Damaged product

    • Shipping label

     

  • Contact us within 48 hours of delivery.

Claims submitted after 48 hours may not be eligible for replacement or refund.

7. Large Orders & Freight Shipments

Bulk orders may ship via freight carrier.

  • Delivery appointments may be required.

  • Customers must inspect freight shipments before signing.

  • Any damage must be noted on the Bill of Lading at time of delivery.

Failure to note visible damage voids freight damage claims.

8. Hazardous Material Shipping

Certain epoxy products are classified as limited hazardous materials for transport.

  • Expedited shipping may not be available for some products.

9. Order Refusal

Craft Resin reserves the right to:

  • Cancel orders suspected of fraud

  • Refuse shipment to high-risk addresses

  • Require signature confirmation for high-value orders

10. Contact Information

For shipping inquiries:

Email: hello@craft-resin.co.uk

Response Time: 1–2 business days

Please include your order number in all correspondence.

Craft Resin is committed to fast, secure, and reliable delivery. By placing an order, you agree to the terms outlined in this Shipping Policy.