Refund policy
Refund Policy Summary
- Our refund and exchange policy lasts 30 days from purchase.
- A receipt or proof of purchase is required to complete a return.
- Refunds are processed to the original payment method after approval.
- We replace items free of charge if they arrive damaged, defective or incorrect.
- Change-of-mind returns: the customer pays return shipping. Damaged, defective or incorrect items: we cover the return shipping and the replacement.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To complete your return, we require a receipt or proof of purchase.
This page is a summary. The policy that applies to your order is our full Refund policy.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@craft-resin.co.uk.
Exchanges (if applicable)
We replace items free of charge if they arrive damaged, defective or incorrect (the wrong item was sent). If you need a replacement, email us at hello@craft-resin.co.uk and send your item to Craft Resin, 1 Monks Drive, Acton, W3 0EG, London.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to Craft Resin, 1 Monks Drive, Acton, W3 0EG, London.
For a change-of-mind return, you are responsible for the return shipping costs. These are non-refundable, and the cost of return shipping will be deducted from your refund. If your item arrived damaged, defective or incorrect, we cover the return shipping and the shipping of any replacement at no cost to you. Please contact us before sending it back so we can arrange this.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Helpful Links
Looking for more information? These pages may help with delivery, product safety, common questions and customer support.